Last Updated: October 15, 2026
At Woodlume, we aim to process and ship orders as efficiently as possible. This Order Cancellation Policy explains how customers can request order cancellations and what to expect when a cancellation is approved.
1. Cancellation Requests
Customers may request to cancel an order by contacting our customer support team as soon as possible after placing the order.
To help us locate your order, please provide your order number, full name, and the email address used when placing the order.
2. Cancellation Before Shipment
Orders that have not yet been processed or shipped may be eligible for cancellation. Once we receive your request, our team will review the order status and confirm whether cancellation is possible.
If the cancellation is approved before shipment, the order will be canceled and any eligible payment will be refunded to the original payment method.
3. Orders Already Shipped
Once an order has been shipped or handed over to the carrier, it generally cannot be canceled. In this situation, customers may need to follow our Return and Refund Policy after receiving the item.
Return eligibility, return shipping costs, and refund conditions will be determined according to our applicable return policy.
4. Refunds for Canceled Orders
Approved cancellations will be refunded to the original payment method. Refund processing times may vary depending on the payment provider and financial institution.
Woodlume cannot control the time required for a bank or payment provider to post a refund to your account.
5. Orders With Incorrect Information
If you notice an incorrect shipping address, contact information, or other order detail, please contact us immediately. We will make reasonable efforts to assist with corrections before the order is shipped, but changes cannot be guaranteed once processing or shipment has begun.
6. Orders That Cannot Be Fulfilled
In certain circumstances, Woodlume may need to cancel an order due to product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, or other legitimate reasons.
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
7. How to Request a Cancellation
Please contact us using the information below to submit your cancellation request.
Store Name: Woodlume
Website: woodlume.us
Email: info@woodlume.us
Phone: +1 (530) 305-8747
Address: 3325 Mary Ln, Auburn, CA 95602-8827, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
We recommend contacting us by email and including your order number so we can review your request as quickly as possible.
8. Policy Updates
Woodlume reserves the right to update this Order Cancellation Policy from time to time. Any changes will be posted on this page with a revised update date. Changes will apply subject to applicable law and any rights already available to customers.
Thank you for choosing Woodlume. We appreciate your understanding and are here to help with your order-related questions.