Refund policy

Return and Refund Policy

Last Updated: October 15, 2026

1. Return Period

At Woodlume, we want you to feel confident when shopping for furniture. We accept return requests within 30 days of the delivery date, subject to the conditions outlined in this policy.

This policy applies to sofas, chairs, Frames & Bases, and other eligible furniture products purchased through woodlume.us.

2. Return Eligibility

To qualify for a return, products should meet the following conditions:

  • Items must be unused and in their original condition.

  • Original packaging, accessories, hardware, and included parts should be retained where applicable.

  • Products must not have been damaged through improper handling, assembly, or use after delivery.

Furniture that has been assembled, used, modified, or damaged after delivery may not qualify for a change-of-mind return. This does not affect your rights regarding defective, damaged, incorrectly delivered, or otherwise legally eligible products.

3. How to Request a Return

To request a return, please email info@woodlume.us with the following information:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos of the product and packaging, if applicable

Our customer service team will review your request and provide instructions if the return is approved. Please do not send any item back before receiving return authorization and instructions.

4. Return Shipping Costs

For change-of-mind returns, including cases where a customer orders the wrong item or changes their preference, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with supporting information. We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

Because furniture can be large or heavy, return shipping arrangements and costs may vary by product and location. Any applicable return shipping costs will be communicated before the return proceeds.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or when the return results from our error.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@woodlume.us.

Include your order number, a description of the problem, and clear photos when available. We will review your request and work with you to determine an appropriate solution, such as a replacement, refund, or other remedy where applicable.

7. Exchanges

If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability and approval. In some cases, you may need to return the original item and place a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not been processed or shipped may be eligible for cancellation. Once an order has shipped, you may need to follow the return process described in this policy.

9. Contact Us

If you have questions about returns or refunds, please contact us:

Store Name: Woodlume
Website: woodlume.us
Email: info@woodlume.us
Phone: +1 (530) 305-8747
Address: 3325 Mary Ln, Auburn, CA 95602-8827, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)