Privacy policy

Last Updated: October 15, 2026

1. Introduction

Woodlume ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit woodlume.us, browse our products, place an order, or communicate with our customer service team.

Our website offers furniture and home furnishing products, including sofas, chairs, Frames & Bases, and related items.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will request that consent before proceeding.

2. Information We Collect

We may collect several categories of information depending on how you interact with our website.

Personal and Contact Information

When you place an order, contact us, or submit information through our website, we may collect your name, email address, phone number, billing address, shipping address, and other details you voluntarily provide.

Order and Transaction Information

We may collect information related to your purchases, including products ordered, quantities, order numbers, purchase dates, order totals, shipping status, delivery details, return requests, refund records, and customer service communications.

Payment Information

When you make a purchase, payment information is processed through the payment methods and third-party payment providers available at checkout. Depending on the payment method, these providers may process card details, billing information, transaction identifiers, and payment verification information.

We may receive limited payment-related information needed to confirm transactions, manage orders, issue refunds, and prevent fraudulent activity. We do not intend to store complete payment card details on our own systems unless specifically disclosed and handled in accordance with applicable requirements.

Technical and Device Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, device identifiers, language preferences, referring website, pages viewed, access times, and interactions with website features.

Usage and Interaction Information

We may collect information about how visitors browse our website, search for products, view product pages, add items to shopping carts, begin checkout, and interact with website content. This information helps us understand customer needs and improve website performance.

Communications and Customer Support Information

If you contact us by email, phone, or other available channels, we may retain your messages, order details, contact information, and any information you provide to help us respond to your request.

3. How We Collect Information

We collect information through several methods:

• Directly From You: When you place an order, complete a form, contact customer service, or voluntarily provide information.

• Automatically Through Our Website: Through server logs, cookies, pixels, and similar technologies, where applicable.

• Through Service Providers: From payment processors, shipping partners, website hosting providers, analytics services, and other vendors supporting our operations.

• From Fraud Prevention and Security Services: Where necessary to verify transactions, identify suspicious activity, and protect customers and our business.

The information collected depends on the services you use and the permissions or preferences you select.

4. How We Use Your Information

Woodlume may use personal information for the following purposes:

Order Processing and Fulfillment

To confirm purchases, process payments, prepare orders, arrange shipping, provide tracking information, and manage delivery-related issues.

Customer Service

To answer questions, respond to complaints, provide product information, assist with order changes, and handle return, refund, and cancellation requests.

Website Operation and Improvement

To maintain website functionality, improve navigation, troubleshoot technical problems, evaluate product page performance, and make the shopping experience more convenient.

Payment Verification and Fraud Prevention

To verify transactions, identify suspicious orders, prevent unauthorized purchases, protect our website, and address security incidents.

Communication and Notifications

To send order confirmations, shipping updates, refund notifications, policy changes, and other service-related communications.

Marketing and Promotions

Where permitted by law, we may use contact information or website interaction data to provide promotional messages, measure campaign performance, or present relevant product information. You can opt out of marketing emails using the unsubscribe instructions provided in those messages.

Legal and Business Requirements

To maintain accounting and transaction records, comply with applicable laws, respond to lawful requests, resolve disputes, and establish or defend legal claims.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website operations and understand how visitors interact with our services.

These technologies may be used for the following purposes:

• Essential Cookies: Support core website functions, shopping carts, checkout, security, and order processing.

• Functional Cookies: Remember preferences and settings to improve convenience.

• Analytics Cookies: Help us understand visitor traffic, browsing behavior, and website performance.

• Advertising Cookies: Where enabled, help measure advertising effectiveness and support relevant marketing activities.

You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect shopping cart, checkout, or other website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

For more information, please review our Cookie Policy.

6. How We Share Personal Information

We do not disclose personal information indiscriminately. We may share information with the following categories of recipients when reasonably necessary for the purposes described in this policy.

Payment Processors

Payment providers process transactions, verify payment details, and support refunds or payment dispute resolution.

Shipping and Delivery Providers

We share necessary order and delivery information, such as your name, shipping address, phone number, and shipment details, with carriers and logistics providers so they can deliver your purchases.

Website and Technology Providers

We may use third-party companies for website hosting, e-commerce functionality, technical maintenance, data security, customer support tools, and related services.

Analytics and Advertising Providers

Where these services are used, certain website activity or device information may be shared with analytics or advertising providers to measure website performance, understand visitor behavior, or evaluate marketing campaigns. Such activities are subject to applicable law and your privacy preferences.

Professional Advisers

We may disclose relevant information to legal, accounting, auditing, or other professional advisers when necessary for legitimate business or compliance purposes.

Legal Authorities and Business Protection

We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, investigate fraud, enforce our policies, or protect the safety of customers and others.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not sell personal information in exchange for money. Where applicable law defines certain advertising-related disclosures as a sale, sharing, or targeted advertising activity, we will respect the relevant rights and opt-out requirements.

7. Third-Party Services and External Links

Our website may rely on third-party services for payment processing, website functionality, shipping, analytics, or other operational purposes. These providers may process personal information under their own privacy policies and applicable agreements.

Our website may also contain links to external websites. Woodlume does not control the privacy practices, security, or content of those websites. We encourage you to review the applicable privacy policies before providing information to third parties.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Processing and documenting customer orders.

• Providing customer service and resolving disputes.

• Maintaining financial, tax, and business records.

• Managing returns, refunds, and warranty-related inquiries where applicable.

• Detecting fraud and protecting website security.

• Complying with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to any applicable retention obligations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include access restrictions, security monitoring, service-provider controls, and appropriate data handling procedures.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, and you should take reasonable precautions when using the internet or sharing personal information online.

10. Your Privacy Rights and Choices

Depending on your state or country of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request information about the personal information we hold about you.

• Correction: Request that inaccurate or incomplete information be corrected.

• Deletion: Request deletion of certain personal information, subject to legal exceptions.

• Data Portability: Request a copy of certain information in a usable format where applicable.

• Withdrawal of Consent: Withdraw consent where processing is based on consent.

• Marketing Preferences: Opt out of promotional emails by following the unsubscribe instructions in the message.

• Targeted Advertising and Data Sharing: Opt out of certain processing activities where required by applicable privacy law.

• Appeal or Review: Where applicable, request review of a decision concerning a privacy rights request.

To submit a request, please contact us using the information in the Contact Us section. We may ask for reasonable information to verify your identity and confirm that you are authorized to make the request.

We will review and respond to requests within the timeframes required by applicable law. Certain information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, or establish and defend legal claims.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights depending on the circumstances.

Subject to applicable requirements and exceptions, these rights may include the right to know what categories of personal information are collected, the purposes for which information is used, the categories of recipients with whom information is disclosed, and the right to request access to, correction of, or deletion of certain personal information.

California residents may also have the right to opt out of the sale or sharing of personal information, including certain sharing for cross-context behavioral advertising, where applicable. They may have the right to limit certain uses of sensitive personal information if relevant.

Woodlume does not sell personal information in exchange for money. If our data practices fall within a legally defined sale or sharing category, we will provide applicable notices and opt-out mechanisms as required by law.

California residents may submit privacy requests using the contact details below. We may verify your identity before processing a request and will explain any applicable legal limitations.

12. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 without legally required authorization, we will take reasonable steps to delete it as required by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review the situation.

13. International Visitors

Our website and service providers may process information in the United States or other locations where our service providers operate. Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we will take appropriate measures for cross-border transfers of personal information and provide any required disclosures or safeguards.

14. Do Not Track and Browser Privacy Signals

Some browsers offer privacy settings or signals intended to communicate tracking preferences. The legal treatment and technical support for these signals may vary.

Where applicable law requires us to recognize a browser-based opt-out preference signal, we will process it in accordance with the relevant legal requirements and the technical capabilities of our website and service providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, data practices, or applicable legal requirements.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance regarding your personal information, please contact us:

Store Name: Woodlume
Website: woodlume.us
Email: info@woodlume.us
Phone: +1 (530) 305-8747
Address: 3325 Mary Ln, Auburn, CA 95602-8827, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)

Please include enough information to help us understand your inquiry. For order-related requests, including your order number may help us locate the relevant records more efficiently.