Shipping policy

Last Updated: October 15, 2026

1. Shipping Coverage

Woodlume ships furniture products, including sofas, chairs, Frames & Bases, and other eligible home furnishings, to eligible addresses within the United States.

2. Shipping Costs

We offer the following standard shipping rates:

  • Orders of $150 or more qualify for free standard shipping.

  • Orders under $150 are charged a flat shipping fee of $7.95.

Shipping costs are calculated based on the order subtotal before applicable taxes and are displayed at checkout.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, or when additional verification is required.

Orders are not typically processed or shipped on weekends or public holidays.

4. Estimated Delivery Time

Standard delivery generally takes 5–10 business days after an order has shipped. Total delivery time includes both order processing and transit.

Delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier operations, high shipping volumes, or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available. Please allow some time for tracking details to become active after the carrier receives your shipment.

6. Shipping Address

Please ensure your shipping address and contact information are accurate and complete when placing an order.

If you need to update your address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.

7. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, appears to be lost, or arrives damaged, please contact our customer service team. We will review the situation and work with the shipping carrier when necessary to help resolve the issue.

For damaged products, please provide your order number and clear photos of the item and packaging when possible.

8. Contact Us

If you have questions about shipping or delivery, please contact us:

Email: info@woodlume.us
Phone: +1 (530) 305-8747
Address: 3325 Mary Ln, Auburn, CA 95602-8827, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)